Radisson Blu Hotel, Cairo Heliopolis

Location is great, staff and management were doing a great job answering any of our concerns or questions. Greeting you nicely every time you enter the hotel.

We had a comfortable stay. The breakfast was not included in our stay. We paid extra for the buffet. There was only instant coffee available as well as a wide variety of food at the buffet. The rooftop pool was great to relax at in the afternoon. There are three restaurants within the hotel to dine at until late in the evening. The excursions/day tours were expensive to do with the hotel. When we booked an excursion online with another company, they wanted us to meet them further into the city and would not collect us from our hotel. The location is close to the airport but further from the attractions in Cairo. We also had a small issue with our pickup from the airport. The man that came to help us suggested that we pay more money. This caused confusion at the front desk which also lead to the front desk calling our room late at night.

I liked everything in my stay in Radisson from A to Z. Staff are great and always welcoming and charming. The location is amazing as it’s close to the airport as well as to all services including some big malls. That being said, however, the food at the Italian restaurant the hotel offers wasn’t tasty at all. I ordered room service at noon around 16:00pm. I ordered lambs, beef burger, pizza some salad and smoked salmon. Nothing from the list was even fair. I asked for a refund and the hotel CEO was was helpful and understanding with further arguments. Really liked how they managed this incident. So basically I didn’t receive a refund but in exchange i was able to check-out late at 5 O’clock. Though the price of late check-out was 35$ and my order was 78$, it was quite an acceptable bargain, bearing in mind I only have one night to check out and the process of refund may take few days. So wasn’t ready to keep checking on that as I wanna chill. Overall experience is OUTSTANDING. Thumbs up to receptionist, house cleaning, room service, laundry, hotel manager and baggage carriers. And absolutely will pay the hotel another visit.

Staff was friendly and very helpful. The concierge was probably the reason for success on our business trip with our taxi driver as arranged by them the coolest guy in Egypt. Rooms are big enough and very clean.

The hotel is is very clean and very comfortable to be in. The wait staff and the lady who took care of my room were amazing.