Radisson Blu Hotel, Cairo Heliopolis

We loved our stay at the Radisson Blu Hotel. This hotel is of a high standard with good facilities, such as our room, shower, air conditioning, housekeeping and has bank and ATM facilities. The rooftop swimming pool is fantastic and towels were provided. However, the rooftop bar was good for serving drinks, but we were disappointed with the food. The burger was too salty and overcooked. The buffet breakfast was wonderful and varied, with a variety of juices. It was great that you could order an omelette, if you so wished. The security at the hotel was excellent and there was a tour desk, if you wanted to be taken somewhere. We used this service and was very pleased with our driver and guide Mohammed. The only negative point, is the hand gel. The dispenser was empty. This was a disappointment. If guests use a dining room, they should be able to disinfect their hands, before they enter. After reporting this to management, the dinning room dispenser was replenished, but many others around the hotel, were left empty. Hopefully, this will improve for guests in the future. Otherwise, we were very satisfied with our stay ar Radisson Blu and would use their services again.

Lovely lobby. Reasonably priced (for hotels) good and drinks. Very clean rooms although the, rooms really need updating

We had a comfortable stay. The breakfast was not included in our stay. We paid extra for the buffet. There was only instant coffee available as well as a wide variety of food at the buffet. The rooftop pool was great to relax at in the afternoon. There are three restaurants within the hotel to dine at until late in the evening. The excursions/day tours were expensive to do with the hotel. When we booked an excursion online with another company, they wanted us to meet them further into the city and would not collect us from our hotel. The location is close to the airport but further from the attractions in Cairo. We also had a small issue with our pickup from the airport. The man that came to help us suggested that we pay more money. This caused confusion at the front desk which also lead to the front desk calling our room late at night.

I liked everything in my stay in Radisson from A to Z. Staff are great and always welcoming and charming. The location is amazing as it’s close to the airport as well as to all services including some big malls. That being said, however, the food at the Italian restaurant the hotel offers wasn’t tasty at all. I ordered room service at noon around 16:00pm. I ordered lambs, beef burger, pizza some salad and smoked salmon. Nothing from the list was even fair. I asked for a refund and the hotel CEO was was helpful and understanding with further arguments. Really liked how they managed this incident. So basically I didn’t receive a refund but in exchange i was able to check-out late at 5 O’clock. Though the price of late check-out was 35$ and my order was 78$, it was quite an acceptable bargain, bearing in mind I only have one night to check out and the process of refund may take few days. So wasn’t ready to keep checking on that as I wanna chill. Overall experience is OUTSTANDING. Thumbs up to receptionist, house cleaning, room service, laundry, hotel manager and baggage carriers. And absolutely will pay the hotel another visit.

The staff of customer experience was welcome. All the staff was with smiley face. Room was wide. Location was good for me since it was close to my training location, and you can reach everything by Taxi or ubur. But i recommend other location for tourism purpose.